Unlimited Cashback with MOVA

There are several possible reasons:

1. Seller does not offer cashback

Some sellers do not participate in the Cashback program.

2. Order issues

If the order is canceled, returned, or refunded, the system will not provide cashback.

3. Policy adjustments

Sellers or Shopee/TikTok can adjust the cashback ratio based on relevant provisions, which causes changes in the cashback amount.

4. Fraud detection

Cashback may be denied if fraudulent activity is detected, such as using multiple Shopee/TikTok accounts on the same device, or purchasing from your own store and other illegal behavior.

If none of these apply and you still haven’t received your cashback please contact customer service with your order number for further assistance.

Estimated vs. actual cashback: The cashback shown on the product page is an estimate. The final amount is calculated based on your net payment after deducting shipping fees, taxes, coupons, discounts, or other cashback.

Policy adjustments: Sellers or platforms may update cashback policies, affecting the final amount received.

Invitation Bonus: Credited immediately after a successful invitation

Order Cashback:
Shopee: Orders confirmed for receipt last month will be settled on the 25th of each month, and can be withdrawn after settlement.

TikTok: After the order is completed (estimated 3–15 days after placing the order), cashback can be withdrawn.

The exact timing is subject to Shopee/TikTok’s rules.

To speed up the cashback arrival process, for Shopee products, it is recommended that you click the “Confirm Receipt” button as soon as the logistics confirm delivery and there are no after-sales issues. This action will immediately move the order to the “Pending Settlement” status, placing it into the queue for the nearest settlement date.

If you do not click it, the order may be delayed by up to 7 additional days until the system automatically confirms receipt before entering the settlement process.

If the cashback has still not been received on the settlement date, please contact customer service the next day for verification.

You will see TikTok orders within 20 minutes to 24 hours after ordering and orders on Shopee within 1-2 days after ordering. Please allow processing time. If it exceeds that time, please provide the order number and contact Customer Service for further verification.

The “Order Completed” status you see usually refers to the end of the transaction process on the buyer’s side. However, to enter the final settlement stage, the order must go through the following two key steps:

Platform Review: To ensure transaction security and handle potential returns or after-sales issues, platforms such as Shopee, TikTok, and the sellers will conduct an internal review of completed orders.

System Settlement: Only orders that pass the platform review will enter our settlement system queue. The system will process them in batches on the night of the settlement date.

Therefore, seeing a “Pending Settlement” status on the settlement date is a normal occurrence.

Our suggestion:
Please be patient. The majority of orders will be settled before 24:00 on the settlement date. We recommend checking your account status the next morning. If there is still no update by then, feel free to contact us.

The platform needs time to verify your refund request. Once the process is complete, the order status will be updated to “Invalid.”

Withdrawal fee is RM1.5

Withdrawals are processed within 1 business day after platform verification. Delays may occur due to system maintenance or public holidays.